Legal

Hello, and welcome to our LEGAL PAGE (not the most exciting page on our site…but has some valuable information).

Please find listed below our policies and procedures governing our interactions with our customers.  The information covered on this page includes;

> Availability & Shipping:  how we build and ship products to our customers, including the length
of time that may pass before a customer might expect to receive their order,
> Quality:  The efforts and results of our wood shop experiences and what level of product quality
that our customers have come to expect, and receive daily,
> Warranty, Defectives & Returns Policies:  what our customers can do if they receive a defective
item or product that does not meet their expectations, and finally,
> The Chetnanigans Brand:  outlines how someone might want to officially interact, through
joint marketing efforts, with Chetnanigans.

Availability & Shipping

Chetnanigans is a “Garage / At Home” Business started in early 2015.  In our first 12 months of business, we secured over 600 orders consisting of over 800 items.  We accomplished this with an overall 5 Star satisfaction rating of 99.3%.  So please know that you can order with confidence and know that you will receive a high quality, unique, and functional fiber arts accessory.  And, if an issue arises, we are confident that we together can find a mutually acceptable solution for both parties.

To manage orders and business flow, a small crafting business has two options to control, or manage their “open order” status.  They can adjust pricing (up or down), or manage their delivery dates (delay or expedite).  Chetnanigans has the objective of offering heirloom quality, unique and appealing fiber arts accessories at competitive pricing.  Therefore, we have elected to manage our open order status through the manipulation of our delivery dates.

For items that are in stock, our products are shipped within a few days of order (however, as we are build-to-order shop, these items represent a very small portion of our overall business).  For the vast majority of our offerings, we usually deliver within one to three weeks from the date of your invoice.  On each of our product pages, there is a tab called “Additional Information.”  In this section, we try to accurately estimate the time from receipt of order to shipment date.  However, this is only an estimate.  To see the very latest in our “in house order status” (the driving force for Chetnanigans to vary in delivery dates), go to our Announcements Page (Top Menu Bar), and read our shipping estimates there.  This section is updated frequently and represents the “best estimates” as to when you will receive your order.

As such, we are incapable of accepting large, multi-piece orders (more than 5 items on a single invoice) without some sort of professional engagement and mutual understanding between Chetnanigans and the customer prior to ordering.  So please call us if you have any needs so we can work together on delivery expectations.

Finally, if you are under a deadline, or pressure to have a Chetnanigans product delivered within a specific date range, we encourage you to contact us so that we can realistically share our ability and confidence to achieve your date.  We love to talk directly to our customers…so do not hesitate to pick up the phone.

Product Quality

Chetnanigans is a small woodworking shop located in Midlothian, Virginia.  We offer unique, high quality, handcrafted accessories to beginner, intermediate or the professional fiber artists.  Due to the handcrafted nature of the business, it is understood by our customers that variances in wood and grain appearances are to be expected.  The item that you receive will look similar, but not identical to any listing pictures that you may have seen.  However these variances can be attributed to the wood used in the construction of the item.  The overall cosmetic appearance, utilitarian purpose and features, product layout and functionality will remain as indicated in the product listing.  If your product quality or cosmetics exhibit an intolerant variation, we ask that you contact us for a reasonable reconciliation.

Product Warranty, Defectives & Returns

Chetnanigans offers no warranty (with the exception of our Premier Series of Products which is described below), implied or otherwise, with the exception of the below stated circumstances and product offerings.

Chetnangans’ Standard Lineup of Products – Chetnanigans offers nearly 50 unique, handcrafted crochet accessories.  We strive to deliver only top quality items in every transaction we conduct.  

If you have received a Chetnanigans’ product and you consider it defective, simply contact us directly for a reasonable solution.  Chetnanigans will assist you in determining if the product is defective or possibly being used improperly.  If a product is deemed defective, Chetnanigans will repair or replace the item within a few days of receiving the item.  In these situations, you are fully responsible for financially and physically returning the item to us, but if it is in fact deemed defective by Chetnanigans, your repaired or replacement item will be shipped back to you at no charge.  

Any and all returned items should include any “accessory items” that originally shipped with the product, and the product should be a full working order and condition (excluding potential defects).

If you have a “change of heart” and no longer wish to retain a purchased Chetnanigans item, please contact the shop so that a conversation and possibly mutually satisfactory solution can be achieved.  This solution may include a full refund, a partial refund, a full store credit or a partial store credit.  As each individual and situation is unique, the final decision on how Chetnanigans will address your concerns will be determined upon receipt and inspection of the product.  

Items returned that Chetnanigans deem to be defective due to customer misuse or abuse will either be returned to the owner, or a partial shop credit may be applied.  Chetnanigans retains the rights to make the sole determination in cases surrounding possible customer misuse or abuse.

Chetnanigans’ Premier Series of Products – The Chetnanigans Premier Series is differentiated from our Standard Lineup of Products through two methods; All Premier Series Products have inlaid black walnut as part of the initial design, and all Premier Products come with a Limited Lifetime Warranty to the original purchaser.  

Any and all returned items should include any “accessory items” that originally shipped with the product, and the product should be a full working order and condition (excluding potential defects).

Failure to comply may result in a “pro-rated” refund or store credit.

The Chetnanigans Premier Products may be returned to Chetnanigans at any time to address possible defective issues.  Please simply contact the shop owner and Chetnanigans will issue the original owner a return label, resulting in a no-charge impact for the purchaser.  Items deemed defective will be repaired or replaced within a few days of receiving the item.  

If a Premier Series customer has a change of heart about their ownership of the product, Chetnanigans will issue an 80% refund or 100% store credit upon receipt of the item (in the above stated condition).  In these situations, the owner is fully responsible for financially and physically returning the item to us

Premier Series Products that Chetnanigans deem to be defective due to customer misuse or abuse will be replaced on a “one time basis” to the owner at no charge to the owner.  Customer misuse or abuse replacement will be accomplished one time during the life cycle of the product at no charge.  Chetnanigans retain the rights to make the sole determination in cases surrounding possible customer misuse or abuse.

Our Privacy Policy

Our Privacy Policy is available in its entirety on our Privacy Policy Page and can be found at the bottom of any page on our website.

 

Chetnanigans Brand

The Chetnanigans brand, logo and product offerings and design is the exclusive property of Chetnanigans LLC and may not be used, duplicated, copied, distributed or otherwise manipulated without the written authorization of Chetnanigans LLC.  If you would like to co-promote, offer reciprocal links, or otherwise engage with Chetnanigans, our logo, our products or our promotions, please contact us directly for discussion and consideration.  Failure to comply will result in legal engagement to the fullest extent of the law.